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Invoices & payment
Invoices & payment
Invoices arrive at the turn of the month and stay in the app. All prices are gross; whether money is collected automatically depends on how your space invoices.
How to
- View your invoices and billingWhere to find your Selfdesk invoices, which documents there are, what's on them, and how payment works.AppWeb
- Pay an invoice by bank transferThe PDF carries a GiroCode for your banking app; in the app you copy the IBAN and the reference.AppWeb
- Store a payment methodStore a card or bank account once. After that every change takes effect immediately. There is no save button.AppWeb
- Send a copy to your accountantEnter a second address in your billing address. Every new invoice then also goes there.AppWeb
- Change your billing addressYou maintain it yourself, at any time. Invoices already issued stay unchanged.AppWeb
When something does not work
- The collection failedYou get an email and see the status on the invoice. A second attempt only happens if you start it.AppWeb
- My card asks for a confirmationYour bank wants you to approve the payment. Only you can do that, not your space.AppWeb
- I receive several invoices a monthBase fee, usage and kiosk are separate documents. That is deliberate, not an error.AppWeb
- My invoice always shows as openWith bank transfer the app does not know your payment arrived. "Paid on …" only shows once your space records it.AppWeb
What applies
- When each invoice arrivesThe base fee is billed in advance, usage afterwards. It starts when your space closes the month.AppWeb
- Prices are final pricesThe big number is always the price including tax. Net and tax sit underneath as a detail line.AppWeb
- "This month" is an estimateThe running summary adds up what has happened so far. The invoice comes separately.AppWeb