My card asks for a confirmation
Your bank wants you to approve the payment. Only you can do that, not your space.
Applies to spaces with Stripe
What you see
The invoice says Confirmation pending or Needs confirmation from the bank, together with the button Confirm now.
Why
For card payments banks often require an extra approval, known as 3-D Secure. It runs in your banking app or through a one-time code. Until you give it, the payment hangs.
Only the cardholder can give that approval. Your space cannot trigger it for you, and an attempt from their side is refused with the note that you have to confirm it in the app.
What you can do
- On the invoice tap Confirm now.
- Follow your bank's flow.
- If you abandoned the flow, tap Confirm now again. The old request is then discarded and a new one is started.
- If it then says Confirmation in progress …, the approval went through. The booking follows shortly after.
If that is not enough
Ask your space first. If the app does something wrong: report a problem.