The collection failed
You get an email and see the status on the invoice. A second attempt only happens if you start it.
What you see
The invoice says Payment failed. In the app a notice strip sits above your pages, and there is an email about it in your inbox. The reason is given, for example Insufficient funds, Card expired or Declined by the bank.
Why
The collection ran on your stored payment method and was declined by the bank. The invoice itself stands and remains valid. It is not cancelled, it is simply not paid.
There is no automatic second attempt. There is no retry automation and no dunning stages. The email about the failure is a mandatory email and cannot be switched off.
What you can do
- Read the reason on the invoice. It tells you whether the card or the account is the problem.
- If the method is the problem, tap Update method and store another one. See Store a payment method.
- Tap Retry now. The collection then runs once more.
- If it says Confirm now instead, your bank is waiting for you. See My card asks for a confirmation.
Your space also sees the failed collection and can trigger it again from their side.
If that is not enough
Ask your space first. If the app does something wrong: report a problem.