I receive several invoices a month
Base fee, usage and kiosk are separate documents. That is deliberate, not an error.
What you see
In one month there are two or three invoices in your inbox, labelled Membership, Desk and Kiosk.
Why
One document always describes exactly one period, and the three subjects have different periods.
| Invoice | Covers | Period | |---|---|---| | Membership | your plan's base fee | the coming month, in advance | | Desk | what your plan does not cover, such as days beyond your allowance and room hours | the past month | | Kiosk | your kiosk purchases | the past month |
The base fee is due for a month that has not happened yet. Usage can only be counted afterwards. Putting both on one PDF would mean two periods on one document.
The kiosk is separate for a different reason: rent is a deductible business expense, snacks are not.
What you can do
- Look in the document archive. Every document is grouped there by billing month.
- Check the billing period on each invoice.
- Not all three are always created. If you stay inside your allowance, no desk invoice is created at all. If your plan has no base fee, no membership invoice is created.
If that is not enough
Ask your space first. If the app does something wrong: report a problem.