My invoice always shows as open
With bank transfer the app does not know your payment arrived. "Paid on …" only shows once your space records it.
Applies if your space offers payment by bank transfer
What you see
You transferred the money, but the invoice does not say Paid on …. It looks the way it did on day one.
Why
With card and direct debit the app learns by itself that money moved. A transfer goes to your space's account, and the app does not see that.
Paid on … therefore only appears once your space finds the payment on its account and records it on the invoice. That can be a few days after your transfer.
What you can do
- Do not read the missing marker as a reminder. As long as your space has not recorded anything, the invoice shows nothing.
- If in doubt, check your bank statement. That is the proof here, not the app.
- The New marker on an invoice only says it has arrived and has not been opened yet. It says nothing about the payment.
- If you genuinely have not paid, the amount and the bank details are on the invoice itself.
If that is not enough
Ask your space first. Only they see money arriving on their account.