Sell rooms online to guests
People without an account book a room on your space page and pay by card right away. Everything for it is on the page Online booking for guests.
A person without an account picks a room and a time on your space page, confirms their email address with a code and pays by card. Afterwards they manage the booking through a link from the confirmation email. You release nothing and confirm nothing: the purchase is binding right away. Your veto is the release per room and, in a single case, cancelling and refunding.
If your space offers extras, the guest picks them in the step People and extras and pays for room and extras in one payment. See Create extras for room bookings.
Everything the sale needs is on the page Online booking for guests. At the top you see whether your space is online. If it is not, every missing point is listed there, each with a link to where you fix it.
These points must be in place before your space sells rooms:
- a connected Stripe account that may accept payments
- saved guest hours
- terms and conditions and a cancellation policy
- a complete legal notice (Impressum) with company name, seat and contact address
- at least one room that guests can book and that has a price per hour
In the app
- Open Space settings or Public page and in it Online booking for guests.
- Work through the points listed at the top under Not online yet.
- Under Rooms, release the rooms guests may book and pick the doors a booking of the room opens, for guests and members alike.
- Under Share you find the link to your space page and, unfolded, the codes for your website.
Terms and cancellation policy are on the web only.
On the web
- Open Setup and in it Online booking for guests. The room list leads
there too.
Page Online booking for guests with the status at the top and the missing points - Under Guest hours, check the suggestion, change it where needed and click Use suggestion or Save guest hours.
- Under Rooms, switch on the rooms guests may book. Below, pick the doors a booking of the room opens, for guests and members alike. Without a door, guests read Access by arrangement, and you let them in yourself. Guests do not see a room without a price; you set the price on the room. See Create a room.
- Under Lead time, choose how far ahead guests book a room at the earliest: none, 2 hrs, 1 day or 2 days.
- Once the top says Online, click Copy link and share the link to your space page, for example on your website or in your Google profile.
Embed on your own website
Under Share, open Embed on your own website. There are two codes: one for rooms, one for day tickets. Copy the one you need with Copy code and paste it into your website. In the app you can also pass it on with Share code, for example to whoever looks after your website.
The website from your space details may always show the code; it is listed with the note from your space details. If the code runs on another site, enter its address on the web and click Add. Without the address, the frame stays empty on that site.
What applies here
- Guests pay the room's price, shown gross. It is the same price a member without a discount pays; there are no separate guest prices. If your rooms cost different amounts, your space page shows the lowest with "from". A room without a price is not sold. See Gross price.
- Guests have their own hours. Guest hours only apply to people without an account; your opening hours still apply to members. Holidays and closing days apply to both. Until you save guest hours, the space sells nothing to guests.
- Guests have the same booking window as members. See Booking window.
- The lead time applies to guests only. Times closer than that are not free in the booking form. Members still book until shortly before.
- Extras cost guests the same as members. Once an extra's lead time is reached, it is fixed: if the guest cancels after that, they get everything back except that extra. See Lead time and cancellation for extras.
- The slot is blocked from the start of the purchase. An unpaid hold expires on its own. The lists you read only show paid orders.
- Access belongs to the booking, not to an account. The window runs from 15 minutes before the start to 15 minutes after the end, can be used several times, is logged and can be revoked on the booking. See Add doors and set access.
- The guest gets a receipt, with a company an invoice. The receipt runs in its own number range, with one line per item and the VAT per rate. For a room the guest always gives name, email and address; for a day ticket the address only for an invoice. If they choose “I need an invoice to a company” (Ich brauche eine Rechnung auf eine Firma), they enter the company and optionally the VAT ID: then it is a full invoice with recipient, your VAT ID or tax number and the date of service, attached to the confirmation email. The tick box only appears once your tax number or VAT ID is entered under Settings › Legal details; without it the invoice would not be valid, and the guest reads instead that the space can issue an invoice to their company on request. Above €250 with an address it is an invoice as well. You open it at the booking in the day plan and find it under Billing › Invoices and receipts. See Receipt and invoice.
- Extending is a second booking. On their booking page the guest finds Verlängern (extend; for a room, until its time ends) or Weitere Tage buchen (book more days; for a day ticket). The new booking follows on directly: the same room from the end, for a day ticket only later days. It carries over name, email and invoice details, and the guest needs no new code. It has its own payment, receipt and cancellation; the booking page shows both together. There, Nur diesen Teil stornieren (cancel only this part) cancels the one booking and Alles stornieren (cancel everything) cancels all of them, as long as every part can still be cancelled free of charge. The deadline applies to each part. A guest cannot change an existing booking.
- Guests get no profile. They appear as a guest in the day plan and the list of all bookings; in All bookings and in the CSV only once you show guest rows.
- An email tells you about every sale. Nothing waits for an action, but a stranger will be in the building.
- If a room is released but the space is not online, the overview says so under Needs you.
- A list of earlier guest bookings for the member themselves does not exist yet, even though a later sign-up with the same verified address links the orders.
When it does not work