Cancellation rules

Cancelling is always possible. The cancelled booking drops out of occupancy and out of billing. What differs is only whether the app tells the member beforehand that the cancellation is free.

| Kind | Free when | |---|---| | Desk reservation | within an hour of being made, or while the reservation date has not arrived yet | | Room booking | at any time, no deadline | | A date in a room series | like a single room booking, counted per date |

Further cases:

• You can cancel any booking and any series yourself. The member gets an email about it.
• Only whole bookings are cancelled. Shortening or extending a room booking runs through Edit. Technically that is a cancellation followed by a new booking. If the new booking is refused, the original one is restored.
• When a contract ends, the member's room bookings are cancelled from the day after the contract end. Dates covered by another contract are excepted. The member gets one summary email with a calendar cancellation per booking.
• If you end a whole series, dates outside the free window stay booked. See A series ends earlier than expected.
• For a guest booking without an account the server checks the same rule itself. The cut-off there is the start of the booking, not the start of the day. See Public room booking for guests.