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Selfdesk subscription and your Selfdesk invoice

Your space's subscription is the invoice Selfdesk sends you. It has nothing to do with the invoices your members receive.

Two flows of money run side by side in Selfdesk. Your members pay you, and your space pays Selfdesk. The second one is the Selfdesk subscription. It has its own page, its own payment method and its own invoices.

On the web, open Setup → Connections → Selfdesk subscription. The same entry is on the Overview under Finance. The page is called Subscription. The app shows only the status, under Setup → Connections → Selfdesk subscription and in your profile under Selfdesk subscription. Price, invoices and payment method are not there, because the App Store and Google Play do not allow that for a subscription paid outside the store.
Subscription page with the current status
The status at the top says where you stand: Active, Trial, Past due, Cancelled or Not charged.
Under Your price stands the formula your space is charged by.
Under Next invoice stand this month's numbers: the base price, the paying members, the guest days and the total.
Preview of the next invoice with its positions
Payment method and invoices opens the billing portal. That is where you update your card. Your invoices from Selfdesk are also on the page itself under Invoices from Selfdesk, with the amount and the PDF.
Under Payment fees sits, per month, the Payment fee statement: what Stripe withheld from your members' payments, as a PDF. It appears only if your space has connected Stripe and at least one payment ran in the month. Nothing is left to pay on it; the amount was taken at each payment.

What applies here

The owner of the space manages the subscription: status, payment method, invoices and cancellation. Admins see the next invoice on the web, and in the app a note saying who manages the subscription.
Counting happens on the 1st of the month. The member count sets the whole month. Guest days are charged afterwards, for the month that ended.
A paying member is an approved, running contract above zero euro. Day guests and trial days do not count there. See Day guest.
A contract counts as one paying member together with everybody it takes along, a company too. Co-users count neither as paying nor as free accounts. See Manage co-users.
Guest days during the trial are not charged.
The trial lasts 45 days and needs no card. If you stay, you add a card or bank account on the Subscription page on the web; nothing is charged before the last day of the trial. In the app, tap Email me the link; we send the link to this page to your email address.
If the trial ends without a payment method, your space keeps running for 14 more days: members book and open the door as before, but it takes no new members, contracts, day tickets or guest bookings. Add a payment method during that time and the restriction is lifted at once. The part up to the next 1st is then charged right away, and after that on the 1st of every month.
If you have cancelled and then add a payment method, that takes your cancellation back. The dialog tells you beforehand.
After those 14 days your space is inactive, as it is after a cancellation or when Stripe finally gives up on a payment. See Cancel the trial or the subscription.
The price does not depend on how your members pay. Cash at the door changes nothing either.
Selfdesk takes no share of the invoices to your members. Only the cost of payment processing through Stripe is passed on at cost – with its own statement, separate from the subscription invoice. See Connect Stripe.
If it reads Past due, the last charge failed. Update your payment method so that your space stays visible.
The Selfdesk subscription and your members' invoices are separate. For the latter see Start the month-end run.