Cancel the trial or the subscription
You cancel on the web through the billing portal. The subscription runs to the end of the period; during the trial nothing is charged.
Web
You cancel your space's platform subscription on the web. The app shows only the status, under Space subscription.
- On the web, open Settings → Subscription.
- Click Payment method and invoices. The billing portal opens in a new window.
- Choose Cancel subscription there and confirm.
- Back on the subscription page, the date the subscription ends replaces Active.
What applies here
- The cancellation takes effect at the end of the current period. Until then your space works as before.
- If you cancel during the trial, the subscription ends with it and nothing is charged.
- As long as the subscription is still running, you can take the cancellation back in the same portal.
- When the subscription ends, your space is no longer publicly visible. Your data is kept. Under Settings → Subscription you reactivate it with a payment method, without a new trial.
- You can also cancel by email to hilfe@selfdesk.app.
- Cancelling the subscription deletes neither your space nor your account. See Leave a space or delete your account.