selfdesk
Account & subscription
Task

Cancel the trial or the subscription

You cancel on the subscription page, on the web or in the app. The subscription runs to the end of the period; during the trial nothing is charged. After that the space is inactive and its data is kept for six months.

You cancel your space's Selfdesk subscription on the subscription page. On the web it is under Setup → Connections → Selfdesk subscription and on the Overview under Finance → Selfdesk subscription. In the app it is under Setup → Connections → Selfdesk subscription and in your profile under Selfdesk subscription.

  1. Open the subscription page.
  2. Tap or click Cancel subscription.
  3. The dialog names the date the cancellation takes effect and what happens then: how many paying members your space has, how many still have credit or a ten-day card, and how many bookings lie after that date. Confirm.
  4. The subscription page then shows the date the subscription ends, with Undo cancellation.

What applies here

  • Only the owner of the space can cancel, undo the cancellation and reactivate. Admins see a note saying so on the subscription page. The owner is the account that created the space, so for an association not automatically its board. When responsibility changes, the owner hands the role over; see The owner role cannot be changed.
  • If your space is already inactive, there is nothing left to cancel: the subscription has ended, and instead of Cancel subscription the page only shows how long the data stays and the way back. If you open the "end the trial" link from the reminder email only then, the page says "Your Selfdesk subscription has already ended" at the top, with the date of the confirmation email.
  • The cancellation takes effect at the end of the current month. Until then your space works as before.
  • If you cancel during the trial, the subscription ends on the day the first charge would have been, and nothing is charged. The last free day is the day before.
  • Up to that date you take the cancellation back with Undo cancellation. Adding a payment method in that time takes it back as well.
  • Selfdesk does not write to your members. What happens to open credit you settle with them. After cancelling, the dialog offers a group message to all members and to those with credit, with the text already prepared.
  • When the subscription ends, your space is inactive: no longer public, members no longer book, open the door or buy from the kiosk, and no new member invoices are created. The last month is still billed. Members see that the space no longer uses Selfdesk and can still download their invoices.
  • A space also becomes inactive when no payment method is on file 14 days after the trial, or when Stripe finally gives up on a payment.
  • An inactive space is kept for six months. You get an email 30 and 7 days before it is deleted. Before then, download invoices and receipts per month as a ZIP under Invoices and the member list as a CSV under Members.
  • After that we delete the space for good: desks, rooms, plans, unbilled bookings, messages, photos, doors, invitations and settings. Invoices, payments, kiosk and guest receipts, contracts and billed bookings have to be kept for eight years, counted from the end of the year of the newest receipt. We keep them that long, but they are no longer visible in Selfdesk, neither to you nor to your members. Ask at hilfe@selfdesk.app and we send them to you as a ZIP. After the eight years we delete them too. Your members' accounts stay.
  • Until then you reactivate the space on the web on the Subscription page with a payment method, without a new trial. Everything then runs as before. In the app, tap Email me the link; we send the link to this page to your email address.
  • If an amount is still open from a failed charge, the page names it before you reactivate. It is charged to the new payment method first; only then is your space active again. If that charge does not go through, the space stays inactive. What the open amount already paid for is not charged a second time.
  • You can also cancel by email to hilfe@selfdesk.app.
  • Cancelling the subscription does not delete your account. You can delete the space yourself right away instead of after six months. See Leave a space or delete your account.