Account deletion is blocked
Whoever is the sole owner somewhere cannot have their account deleted. Ownership has to be handed over first.
What you see
You request the deletion of your account and it is rejected or never carried out. The reason given is that you are the sole owner of one or more spaces and that ownership has to be transferred first.
Why
Deletion would remove your credentials and revoke all your roles. In a space whose only owner you are, nobody could manage anything afterwards: no invoices, no plans, no door access. That is why sole ownership is an obstacle that has to go before deletion.
Running contracts are not an obstacle. They are wound down during processing, under the same rule as a self-cancelled contract.
What you can do
- Check which spaces you own. The rejection names them.
- Transfer ownership to somebody else. Promote them to admin first. See The owner role cannot be changed.
- File the deletion request again afterwards. Every request is reviewed by a human, and up to 14 days lie between your confirmation and the processing.
- If you only want out of one space, you do not need an account deletion. See Leave a space or delete your account.
If that is not enough
If the app does something wrong: report a problem.