The fixed desk was already taken
The contract stands regardless. Only the desk assignment is missing and has to be made by hand.
Applies to fixed desks
What you see
An imported member has registered. The contract is running, but the desk from the import row is not assigned. The row in the Imported tab carries a note saying the desk was already taken at registration.
Why
On the first verified sign-in the import row turns into a real contract plus a desk assignment. The two run separately, and deliberately so: if the desk had been handed out elsewhere in the meantime, the whole sign-up should not fail over it. So the contract stands and the assignment is missing.
What you can do
- Open the row in the Imported tab, or the member record directly.
- Assign a free desk in the Fixed desk area. See Assign a fixed desk.
- If it has to be the original desk, check who holds it first. The picker shows you who a desk is assigned to.
- If there are only individual bookings on the desk you want, you can have them cancelled while assigning. The affected members are notified.
If that is not enough
If the app does something wrong: report the problem.