An invoice never shows "paid"
Selfdesk only sees payments through Stripe. A bank transfer shows on the invoice once you mark it as paid.
What you see
Your members transferred the money long ago, but no invoice in the archive says Paid on ….
Why
Selfdesk only knows about a payment that went through Stripe: succeeded means paid, running means in progress, failed means open item. A bank transfer lands on your bank account, and Selfdesk does not see that. Until you record it, the invoice therefore shows nothing.
What you can do
- Reconcile the incoming payments on your bank account. The invoice number is on the document.
- Mark every invoice whose money has arrived as paid, with the day it came in. See Mark an invoice as paid.
- If you would rather collect automatically, connect Stripe. Then Paid on … appears on the invoice by itself. See Connect Stripe.
Without a record, the payment-state column in the monthly export for your accountant stays empty as well. An "open" there would be a claim Selfdesk cannot back up.
Do not confuse this with the unread marker. That one exists for all members and only says an invoice has arrived. See Invoice signals.
If that is not enough
If the app does something wrong: report a problem.