A member sees no products
Where card payment is on, the kiosk needs a stored payment method. Without one the kiosk shows the way there instead of the products, in the app and in the browser.
What you see
A member says their kiosk is empty although your products are active. Instead of the product list they see Add a payment method and underneath Kiosk purchases need a stored card or bank account.
Why
The kiosk invoice at the end of the month is always collected, even from a member who pays the rent by bank transfer. That is why Selfdesk requires a stored payment method before anything can be bought at all. Unlike booking, there is no grace period and no exception.
This condition only applies if your space has card payment switched on and your Stripe account is cleared for collection. A space that bills by bank transfer only does not know this gate: there the member transfers the kiosk invoice like the others.
What you can do
- Ask the member to store a card or bank account in their profile. The kiosk offers the jump there directly.
- Check in the Kiosk that your products are set to Active, and under Payments that your Stripe account allows collection.
- If the member sees products and the open items at the top with Goes on your kiosk invoice at the end of the month., everything is in order. There is no pay button in the kiosk.
- Members without the app buy in the browser. The same condition applies there.
If that is not enough
Check that the member is signed in to the right space. If the app does something wrong: report a problem.