A member sees no products
Where card payment is on, the kiosk needs a stored payment method. Without one the app shows the way there instead of the products.
What you see
A member says their kiosk is empty although your products are active. Instead of the product list they see Add a payment method and underneath Kiosk purchases need a stored card or bank account.
Why
A kiosk purchase is consumed the moment it is made. That is why selfdesk requires a stored payment method before anything can be bought at all. Unlike booking, there is no grace period and no exception.
This condition only applies if your space has card payment switched on and your Stripe account is cleared for collection. A space that bills by bank transfer only does not know this gate: there the kiosk invoice is the only route anyway.
What you can do
- Ask the member to store a card or bank account in their profile. The app offers the jump there directly.
- Check in the Kiosk that your products are set to Active, and under Payments that your Stripe account allows collection.
- If the member sees products but no Pay button, card payment is off for your space. They then read Goes on your kiosk invoice at the end of the month. That is not a fault.
- Buying in the kiosk currently only works in the app. A member without the app cannot buy from you, not even in the browser.
If that is not enough
Check that the member is signed in to the right space. If the app does something wrong: report a problem.