A member gets three invoices in one month
Membership, usage and kiosk are three documents with three periods. They are never merged.
What you see
A member gets in touch because they received several invoices from you in the same month, and asks whether they are paying twice.
Why
One month-end run produces up to three documents per member, and they cover different periods.
| Document | Covers | Timing |
|---|---|---|
| Membership | the plan's base price | in advance, for the coming month |
| Desk | usage beyond the allowance, meaning extra days and room hours | in arrears, for the past month |
| Kiosk | kiosk purchases | in arrears, for the past month |
Merging them would print two periods on one document. The base price belongs to a month that has not happened yet; usage can only be quantified afterwards. The kiosk is separate because a member can deduct desk rent as a business expense but not their snacks.
Nobody pays twice: what kind a position is decides which document it lands on, not the order of the run.
What you can do
- Show the member the three rows in the archive. Each carries its period.
- For the kiosk, show that every purchase is billed exactly once, as a position on that month's kiosk invoice. If the member still has receipts from earlier instant payments in the archive, those purchases appear on no invoice. See Receipt and invoice.
- If a member did not use up an allowance at all, there is no usage invoice. An empty position list produces no document.
- If a member is on a pay-as-you-go plan, the membership invoice is missing because there is nothing fixed to charge.
For co-users something else applies: their bookings go on the invoice of the member who took them along, and they only receive their own kiosk invoice. See Manage co-users.
If that is not enough
If the app does something wrong: report a problem.