My card payment in the kiosk was declined
Nothing was charged. The items fall back into the open tab and can be paid again.
App
What you see
After paying in the kiosk it says Card declined together with the note that nothing was charged. The bar with the open items is back.
Why
The card refused the payment, for example because of a limit, an expired card or a block by the bank. selfdesk stops in that case and charges nothing. Your items go back into the open tab. They are not lost.
What you can do
- Tap Choose another method and pay with a different card.
- Or tap the Open items bar again and start the payment anew.
- If that does not help, leave it. Everything that stays open lands on your kiosk invoice at the end of the month.
- If needed, store another card and mark it for the kiosk. See Set a kiosk card.
A general Retry button from your payment history does not help here. A kiosk tab payment is always repeated inside the kiosk.
If that is not enough
Ask your space first. If the app does something wrong: report a problem.