Check in and unlock doors

You open doors in the app or in the browser. This only works if your space has connected a door to the app and granted you access to it. If your space has a key box instead, you get the code by email on the booking day and see it on the home screen; there is no unlocking in the app.

Check-in and unlocking are two things

They get mixed up, but they are separate:

• Check-in is the booking for today. It records that you are at the space and counts the day toward your plan if your plan tracks days. It does not open any door. There is no separate check-in button: if you booked ahead, there is nothing left to do on the day; if you arrive without a booking, you book today with the QR code on the desk. With a fixed desk this does not apply.
• Unlocking a door is its own action. It does not depend on whether you checked in or have a booking today.

Who may open doors

You can open a door when both are true:

• You are a member of the space, and
• your operator has granted you that door.

Access is granted per person and per door. There are no access groups. If a door is missing from the door sheet, ask your operator to grant it. Without any grant the app shows no key icon.

If you have booked a room, you open the doors your space has set for that room without a grant too: from 15 minutes before the start until 15 minutes after the end of the booking. During that time they are in your door sheet.

How to check in

1. If you booked ahead, the home screen shows today's booking. That is all.
2. If you arrive without a booking, scan the QR code on the desk. See book a desk.

There is no QR code on the door.

How to open a door

In the app:

1. Tap the key icon in the header (Open door). It is on every tab.
2. Pick the door.
3. Drag the Slide to open slider to the right.

If you booked a desk for today, tapping its card on the home screen also offers Open door.

The slider is deliberate: it keeps a stray tap from opening a door.

In the browser: the web app can open doors too. You'll find Open door in the topbar or sidebar, as a key icon in the header on a phone, and on the home page in the Door access card. You confirm the unlock in a dialog.

The command travels through the Selfdesk server to Nuki. You need no Bluetooth and don't have to stand within any particular distance of the door, but you do need an internet connection.

Locking up as the last to leave

In the door sheet each tile shows the state of its lock, such as Locked or Unlocked, and below the tiles whether the door is closed. Below the slider sits the Lock door button whenever the door isn't locked yet. You tap the button; there is no slider for this.

If the door sensor reports the door as open, the button stays disabled until it is shut. If the door has no sensor, locking proceeds without any hint, since you're standing right there.

When it doesn't work

• No doors in the list? Your operator hasn't granted you any yet.
• "Motor blocked"? That comes from the lock itself, usually when the bolt hits the frame. Pull the door shut and try again.
• "Hold on"? One action per door is allowed every few seconds.
• Lock reports nothing? The state line goes grey; you can still open the door.

If something goes wrong, ask your space first. The locks and the access grants are theirs. If the app does something wrong: hilfe@selfdesk.app.