Cancel or change a reservation

Here's when you can cancel a booking without paying, and how.

When cancelling a desk booking is free

You can cancel a desk booking for free in either of these situations:

1. Within one hour of making the booking. If you just booked by mistake, cancel it right away.
2. Before the reservation date. If you booked for Thursday and cancel on Wednesday, it's free.

When cancelling still counts

If you cancel on the day of the booking itself, the day usually still counts against your plan:

• Pay-per-day plans: you'll still be billed for that day.
• Plans with included days: the day still counts toward your monthly allowance.
• Unlimited plans: not affected, since there's nothing to count.

This is to prevent last-minute drops from breaking the space's planning. The app shows you whether the cancellation is free before you confirm.

How to cancel

1. Open the app and go to Book.
2. Tap the booking you want to cancel.
3. Tap Cancel booking.
4. Confirm.

Room bookings

You cancel a room booking free of charge within an hour of making it, or as long as the booking day has not started; it is then not billed. Once the booking is running, you can only cancel it in the first hour after making it. After that the app says "This booking is running. Shortening or cancelling now has to go through the space." and you can still extend the booking. If you added extras, the fixed ones stay charged: those whose lead time has already been reached. See Add extras to a booking. Only whole bookings are cancelled. To shorten or move one, use Edit booking. Once the booking is running, only the end can be changed: earlier or later in the first hour after making it, afterwards only later (extending).

Changing a desk booking

You move a desk booking to a different day in the app, without cancelling:

1. Open Book and tap the booking.
2. Tap Move to another day and pick the new day.
3. Tap Move to (date).

Until the new day is set, your current booking stays. Moving works as long as a cancellation would still be free; once the day has started or is billed, it no longer does. If the desk is taken on the new day, or you already have a booking there, the app tells you. A room you booked on the same day can move along. For a different desk on the same day, cancel the old booking and make a new one; as long as the original is still free to cancel, you won't be charged twice.