Booking desks & rooms
Problem

My series was cut short

A series ends at the booking window or at the end of your contract. Single dates are missing when the desk or room was taken or the space was closed.

What you see

Your series has fewer dates than you expected, or it ends earlier than the date you entered.

Why

These things limit a series:

  • Your space's booking window. No series reaches beyond it. An end past it is refused when you create the series, not quietly trimmed.
  • The end of your contract. When your contract ends, the series ends with the last date before that. If you cancel later, the dates after that are cancelled and you get an email about it.
  • Taken and closed days. Single dates are skipped when the desk or the room is already booked at that time or the space is closed that day. Nothing is ever double booked.
  • You already had something that day. One seat per day. If a desk was already booked for one of the series days, that occurrence is skipped.
  • The desk belongs to somebody that day. Fixed desks are not free to book, not for a series either.

What you can do

  1. Open the series. Under Skipped the missing occurrences are listed with the reason: for rooms taken, closed or cancelled, for desks also already booked, fixed desk, hours used up and after contract end.
  2. For a skipped date choose Find another desk or Find another time and book it on its own.
  3. If you want to go further into the future, choose Extend. Before the last occurrence we remind you of that by ourselves.
  4. In the app you open a desk series through one of its occurrences: tap it in the Book tab, then View series.
  5. If a cancellation cut the series and you are staying after all, create the dates after the new contract start again.

If that is not enough

Ask your space first. If the app does something wrong: report a problem.